Financial Counselor

The Financial Counselor is directly responsible to the Patient Access Inpatient Supervisor.  Accurately performs registration, transfer and discharge functions based on hospitals policies and procedures. (S)he is responsible for entering complete and accurate data utilizing computer technology. S(he) is required to interview and gather information from the patient, doctor's office, insurance company and government agencies. (S)he is required to explain financial agreements, consents and admissions agreements and assure signatures are obtained. The Financial Counselor will generate appropriate paperwork and place hospital identification bands on patients according to procedure. The Financial Counselor is responsible to assure inpatient and observation accounts are thoroughly reviewed and are accurate and complete as it pertains to insurance coverage, billing requirements and financial responsibility. (S)he is responsible for analyzing insurance coverage and benefits for service to ensure timely reimbursement. (S)he is responsible for clearly explaining financial responsibility to patients/guarantors, and collecting payments/deposits at point of service according to procedure.  

High school graduate or equivalent. Excellent communication and customer service skills. Knowledge of basic grammar and mathematical principles.  Ability to analyze data, perform multiple tasks and work independently. Must be able to develop and maintain professional, service oriented working relationships with patients, physicians, coworkers and supervisors. General clerical experience typing, filing, answering phones, office equipment.   Ability to maintain a positive professional demeanor in a demanding environment. Basic computer skills, including data entry and office programs. Understanding of insurance requirements, coverage, reimbursement. government programs available to patients to assist with reimbursement.  Knowledge of and experience with medical terminology. Prefer two to five years experience working in hospital access, physician office or billing and collections or an equivalent combination of relevant education and/or experience.

Equal Opportunity Employer

Weekend and/or Holiday Rotation may be required.